Now Sapphire Riviera Cancun

Before You Book

ASK4 Reservations Account

Each person attending Metal Maya must have an ASK4 Reservations Account. An ASK4 Account is your personal reservations profile, which will allow you to book, make payments, and otherwise access and update your reservation information.  Having an ASK4 Account will help to make your Metal Maya experience smoother, allowing you to add items to your reservation such as travel insurance, and provide any special needs you may have.

If you haven’t already registered for an account, you can do so by clicking here.  If you have forgotten your ASK4 Reservations username and/or password, you may retrieve them by clicking here and following the instructions. If are still unable to retrieve your account information, you may click here to contact us for assistance.

Lead Guest

The guest who makes the room reservation is considered the Lead Guest and is the “owner” of that reservation. Lead Guests are ultimately responsible for the full room rate and resort fees for the number of guests you selected when you booked.

The Lead Guest is also responsible for keeping the reservation payments current. During the reservation process, the Lead Guest will have the option to assign financial responsibility for a portion of the room rate and resort fees to any additional guests in the room. Only the Lead Guest is authorized to add or change a guest name in the reservation.


If you know who will be traveling with you prior to making your reservation, please have each person register for an ASK4 Reservations account before you reserve your room. You will then be able to easily add them to the room at the time you make your reservation online. If you don’t know who your roommate(s) will be prior to reserving, no problem, you can add them at a later time.

If you or your group would like to find other solo-travelers to share a room BEFORE making your reservation, then be sure to check out our Metal Maya Roommate Search… It’s just what you’re looking for!

Age Restrictions

All guests must be 21 years of age on or before the date Metal Maya begins in order to reserve a room. Guests under the Age of 21 MUST share a room with a relative or guardian who is 21 years of age or older. When minors (18 and under) are not traveling with a relative, we strongly recommend bringing an original signed letter of consent from the absent parent/legal guardian authorizing the minor to attend Metal Maya under your care.

There are two exceptions:

Legally married couples, including same gender couples, must provide their marriage license issued by the County Clerk’s Office; legal proof of civil union; for newly married couples: a copy of the marriage license application or certificate signed by the official that performed the ceremony.

Qualified Military Personnel, including US Military Personnel and Canadian National Defense personnel (and their guests) of 18 – 20 years of age.

ADA Room Availability

There are a limited number of rooms available for people requiring ADA accessible rooms. Please call one of our reservations specialists at 888-402-ASK4 (2754) in order to book ADA staterooms over the phone, as they are not available to book online.