Now Sapphire Riviera Cancun

How To Book

ASK4 Reservations Account

Your ASK4 Reservations User Name is your unique login that accesses your personal account and reservation information. You will be able to register for your ASK4 Reservations Account at the time of booking.

After you have booked your room, your ASK4 User Name and Password will allow you to access your Metal Maya reservation to make future payments and edit your personal information.

Access the Reservations System

CLICK HERE to access the ASK4 Entertainment Reservations system for Metal Maya. If you have an ASK4 Reservations Account you will be prompted to enter your User Name and Password during the booking process – if you do not have an ASK4 Reservations Account, please follow the instructions to register for a new account.

If you have forgotten your ASK4 Reservations username and/or password, you may retrieve them by clicking here and following the instructions. If are still unable to retrieve your account information, click here to contact us for assistance.

Select Your Room

When you enter the booking system, you will have access to all room inventory. Please keep in mind that the room inventory may be limited, so it’s best to have a few other room options in mind just in case your first preference is not available.

Add Your Roommates

As the person creating a reservation, you are considered to be the “lead guest.” It is your responsibility to complete the booking process for everyone in your room.

If  your roommates already have an ASK4 Reservations account, you will be able to locate their information by searching for their First & Last Names and E-Mail address in their ASK4 profile (must match all three fields in their accounts). If they do not, you will need for them to create a new ASK4 Reservations Account before adding them to your room. After registering, they will receive an email with their new ASK4 User Name for future log in.

You will also have the opportunity to divide the payments for your Metal Maya room between everyone in your cabin once each roommate has an ASK4 Reservations Account.

Adding Children

Please be sure that your children will be joining you before adding them to your reservation, as this is a non-refundable purchase.

When adding children, you must select your room occupancy based on the number of adults that will be on the reservation.

When booking, keep in mind the maximum occupancy per room is 2 adults and 2 children OR 3 adults and 1 child. Cribs are available upon request if needed.  For example, if there will be 2 adults and 2 kids in the room, book a double occupancy room. 3 adults and 1 child will require a triple occupancy room.

Once you have booked your room, you will need to make each child their own ASK4 Reservations. Once they have an account created, contact ASK4 by calling 888-402-ASK4 (2754) to add them to your reservation. The all-inclusive kids fee must be paid in full at the time of adding them to the reservation.