Yes! Your Metal Maya vacation package includes all your food and beverages, including alcohol! You can enjoy breakfast, lunch, dinner, plus a variety of buffet style snacks throughout the day and late night for absolutely FREE! Check out more info on the many restaurants that Now Sapphire has to offer by CLICKING HERE.
- All suites feature a king-size or two double beds
- Triple Occupancy rooms will have either a pull-out couch or rollaway for the 3rd guest
- All suites come with a private, furnished balcony or terrace, and separate seating area with sofa
- Complimentary mini-bar refreshed daily with beer, soft drinks and bottled water
- Spacious bathroom with tub and shower, and luxury bath amenities
- FREE Unlimited WiFi Internet Connectivity
- Room service & concierge
- 32” cable TV, and electronic in-suite safe
- Direct-dial telephone, with free calls to the USA and Canada, and free local calls
- Coffee/tea maker, iron and ironing board, and hair dryer
- Connecting suites, ADA suites, extra beds and cribs are available upon request.
There is not a dress code during Metal Maya, however shirts and shoes (flip flops are ok) are required in the dining areas. If you will be arriving early or staying late, the restaurants at the resort do have a dress code, so be sure to bring along a pair of pants.
Yes, however your change will be returned in Mexican Pesos.
There is an ATM located close to the Front Desk which dispenses US Dollars. Fees will apply.
You may also exchange currency at the Front Desk. You must bring your passport with you in order to do so.
While tipping is customary, it is not expected for hotel staff, such as your dining room bellmen & housekeepers.
An array of bars and specialty restaurants await you, with no reservations required! Now Sapphire Riviera Cancun features five à la carte restaurants, a buffet, a grill and a café, as well as five bars and lounges, offering unlimited beer, wine and cocktails. 24-hour dining options also allow guests to enjoy late night bites at the Coco Café. Or stay in and Enjoy a delicious meal in the privacy of your suite.
Now Sapphire Riviera Cancun has a variety of food options available for guests with various dietary needs. There are vegetarian & gluten-free options available at all meals. Please be sure to update Your Profile by logging into your ASK4 Reservations account and completing the Dietary sections.
To help you stay connected while during Metal Maya, the Now Sapphire provides free WiFi both in rooms and throughout the resort.
Yes. Hair dryers, as well as irons and ironing boards are provided in all rooms,
Yes, laundry service is available for an additional cost.
All guests aged 18 and over are able to drink alcohol in Mexico. However, Metal Maya and the Resort reserve the right to refuse the sale of alcoholic beverages to anyone, and encourage the responsible use of alcohol. Please refer to our Terms & Conditions for guest conduct policies with regards to the consumption of Alcohol.
Babysitting services are available for an additional charge, and may be scheduled through the concierge upon arrival, or during the event.
In-room babysitting for children ages four and older is available in the evenings for additional charge.
Rates are as follows and require a minimum of three hours:
- $17 USD per hour for one child
- $19 USD per hour for two children
- $21 USD per hour for three children
Two babysitters are necessary if for more than three children. An additional $30 USD charge for a taxi will also apply.
A $25 USD cancellation fee will be applied if the babysitting is canceled with less than 12 hours notice.
Additional costs may apply, all arrangements for babysitting services should be made with the hotel directly.
A registered nurse is on the premises at the resort during scheduled hours. In the event of a medical emergency, a qualified medical doctor is on call 24-hours a day. If a doctor is called there will be a charge applied to your room. Guests with any pertinent medical information or specific medication needs are asked to notify us in advance.