Now Sapphire Riviera Cancun

All guests of Metal Maya MUST have a valid passport. There are NO exceptions.

Please Note: It is strongly recommended that your passport be valid for at least six months beyond the completion of travel. 

Check-In for the event starts at 3:00 PM on October 29, 2017.
If you arrive before 3:00 PM, you will be able to check into the hotel and use the facilities, but your room may not be ready until after 3:00 PM.

Check-Out is by 12:00 PM on November 2, 2017.
You must be checked out of your room no later than 12:00 PM. If your flight is later in the day you will be able to use the facilities of the resort until 6:00 PM


No. All guests are responsible for booking their own airfare.

Guests should plan to fly into Cancun International Airport (CUN), which is located just a short drive from the resort.

Ground transportation to and from Cancun International Airport and Now Sapphire is included in the cost of your trip! Just add shuttle service to your reservation, and we’ll assist in the arrangements to get you to and from the event!  CLICK HERE to learn more about organizing your shuttle service.

Fear not! If you have provided your flight information with you reservation, we will be tracking your arrival time and update your ground transpiration arrangements. However, if you are switched to a completely new flight contact, you will need to contact ASK4 Reservations by calling 888-402-ASK4 (2754) to let us know as soon as possible!
Just log into your ASK4 Reservations account, then click Your Account in the top right hand corner. Here you will see your reservation for Metal Maya. Click the button below that says “Enter Flight Info” and you will be able to enter flight information for you and your guest(s).

Guests are welcome to extend their trip! Metal Maya is offering a special discounted rate for those guests who want to add extra nights before and after the event! These rates are only available to guests of Metal Maya!  CLICK HERE to learn more about adding pre and post nights to your reservation!

If there is one thing you should not forget to bring along, it’s your Passport!

Beyond that, and your bathing suit, we recommend you bring along your camera, sunscreen, bug spray, a reusable bottle, sunglasses, a hat, rain gear, and some warmer clothing, just in case!

No illegal substances, alcohol, non-alcoholic beverages, food, weapons or pets. The use of illegal drugs is strictly prohibited at Metal Maya. All guests should review our Zero Tolerance Policy and Terms & Conditions.

The CDC currently recommends that travelers to Mexico protect themselves from mosquito bites. Metal Maya recommends that all guests consider bringing along insect repellant and wearing long sleeves and long pants if participating in excursions that include being in the jungle.  You can review additional CDC recommendations by clicking HERE.