Now Sapphire Riviera Cancun

Zero Tolerance Policy

The information detailed below, the terms contained within Metal Maya’s Terms & Conditions are herby made part of the “Zero Tolerance Policy” for Metal Maya, and shall serve to notify all Metal Maya guests of the Zero Tolerance Policies of Metal Maya, LLC, ASK4 Entertainment, LLC, (“MM”), and Now Sapphire Riviera Cancun (“Resort”)

Guest Conduct

MM and Resort will not tolerate any behavior by Guest which negatively affects the comfort, enjoyment, health, safety or well being of other Metal Maya guests, its performers and staff, other resort guests and staff.  Audio equipment used for personal entertainment may be brought on board but cannot be played at levels disruptive to other guests. Headphone use is strongly recommended. Violation of this policy will result in the confiscation of the equipment. Theft of any kind will not be tolerated, and will result in removal from event and/or being prohibited from attending future MM Events.

Guest agrees to comply with this policy, and further acknowledges that MM and Resort reserve the right to remove any guest from the event who, in judgment of MM management and/or Resort management, violates MM’s Guest Conduct Policy contained in the Event’s Terms & Conditions, or who is deemed a danger to himself, herself or others, or is conducting themselves in a manner that otherwise adversely affects the overall cruise experience of others. In all cases MM and Resort shall not be liable for any damages, refund or other compensation, including travel costs.

Illegal Substances

MM and Resort strictly prohibit the possession, distribution or use of non-prescription drugs of ANY KIND during the event. All guests must agree to comply with this policy, and further acknowledges that that any guests who are found with such illegal substances will not be allowed to attend or will be removed from the event.

Guest acknowledges that it is MM’s and the Resort’s policy to report incidents of illegal activity or behavior to the appropriate law enforcement authorities for appropriate legal action. In such cases MM and Resort shall not be liable for any damages, refund or other compensation, including travel costs.

Alcoholic Beverages

Alcoholic beverages will not be sold or served to anyone under the age of 18.  For safety reasons, guests are prohibited from bringing alcoholic beverages to Event.  MM and Resort reserve the right to refuse the sale of alcoholic beverages to anyone. 

MM and Resort encourage the responsible use of alcohol and accordingly reserves the right to permanently or temporarily revoke the drinking privileges of any guest who violates the Guest Conduct Policy or who is deemed a danger to himself, herself or others by MM management and/or Resort management. Continued abuse of alcohol during Event and/or violation of MM and Resort Guest Conduct Polcies may result in immediate removal from Event. In such cases MM and Resort shall not be liable for damages, refund or other compensation, including travel costs.

Smoking

SMOKING NOT ALLOWED IN ROOMS OR ON BALCONIES. Guests who smoke in their rooms or on their balconies will be assessed a cleaning and refreshing fee by Resort, the amount of which is at the sole-descretion of Resort. Cigarette, cigar, electronic cigarette and personal vaporizer smoking will only be permitted in areas designated by Resort as smoking areas. Guest agrees to comply with this policy and further acknowledges that any violation of this policy could result in removal from the Event, as well as additional fines levied by MM and/or Resort. In such cases MM and Resort shall not be liable for damages, refund or other compensation, including travel costs.

Moshing, Crowd Surfing and Stage Diving Policy

To ensure the health and safety of all MM guests, no moshing, crowd surfing or stage diving will be permitted during music performances at Event. Guest agrees to comply with this policy, and further acknowledges that MM management and/or Resort management reserve the right to remove any guest in violation of this policy from the performance area. Continued violation of this policy may result in removal from performance or Event. In such cases MM and Resort shall not be liable for damages, refund or other compensation, including travel costs.